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- Return & Exchange
- INTELLECTUAL PROPERTY RIGHTS
Return & Exchange
Thank you for shopping at vivianini. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please don`t hesitate to contact us at email@example.com,we will try our best to meet your request.
-Purchase (except swimwears、bags&accessories) can be returned within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return.
-Swimwear is not eligible for return.
-Swimwear can only be returned if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return request online.
Fast Refund:We will issue a refund to your original payment method within a week.
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded.
Exchange policy :
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
Your order will be fully refunded if it`s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.